If I pay by check or cash, do I get a discount?
Yes. We offer a 2% discount when paying by check.
To use this discount, please contact us before placing your order, or simply choose the check payment option at checkout and deduct 2% from your total when mailing your payment.
This offer cannot be combined with any other discount, promotion, coupon code, or special offer.
Are all items made in the USA?
No, not every product we sell is made in the USA.
Some products are made in the United States, while others may be made with domestic and imported components or manufactured overseas. If the country of origin is important to you and it is not clearly listed on the product page, please contact us before ordering and we will be happy to help verify the information when available.
Do you ship to Canada?
No. We currently do not ship to Canada.
How will the charge appear on my credit card statement?
Depending on your credit card company, the description may appear slightly differently on your statement.
Your charge may appear as WOODSPLITER, WOOD SPLITER DIRECT, or a similar shortened version of Wood Splitter Direct.
How long does it take to receive my wood splitter or other equipment after I place my order?
Delivery times can vary depending on the product, manufacturer, availability, warehouse location, shipping method, and freight carrier.
Some items may ship as soon as the next business day, while others may take up to 14 business days or longer to ship, especially during busy seasons or if the item is temporarily delayed.
If we become aware of a delay with your order, Wood Splitter Direct will let you know as soon as possible.
Do the products require assembly?
Most log splitters and larger pieces of equipment require some assembly.
Larger log splitters and freight-shipped items usually arrive partially assembled. Many compact electric log splitters may arrive mostly or fully assembled, depending on the model.
Assembly requirements vary by product and manufacturer. If you would like details about a specific model before ordering, please contact us and we will be happy to help.
What if I have a warranty, shipping, or return issue?
Warranty issues are handled according to the manufacturer’s warranty policy. In most cases, warranty service, repairs, replacement parts, or inspections are handled directly through the manufacturer.
It is the customer’s responsibility to follow the manufacturer’s warranty process. This may include transporting the product to an authorized repair center if required.
If you need help finding warranty information or contacting the manufacturer, please contact us and we will do our best to point you in the right direction.
For shipping or return-related issues, please contact Wood Splitter Direct directly.
Please note: log splitters and other freight-shipped equipment can be expensive to transport. If you choose to return a freight-shipped item, you are responsible for all shipping costs involved, even if the original order included “free shipping” or shipping was built into the price.
What happens if my item is backordered?
If your item is backordered, we will provide the most current estimated availability or shipping date we have.
You may choose to wait for the item to become available, cancel your order for a refund, or contact us to ask about alternative products that may be in stock sooner.
You may also ask to be notified when a backordered item becomes available again.
Do you ship to residential addresses?
Yes, we ship to most residential addresses.
However, some residential locations may be difficult for freight carriers to access, especially remote areas, islands, narrow roads, steep driveways, or locations where a large freight truck cannot safely reach the delivery point.
If the freight carrier cannot access your address, you may be required to meet the driver at a nearby location or pick up the shipment at the carrier’s terminal.
What is a liftgate delivery?
A liftgate is a hydraulic platform on the back of a freight truck that helps lower heavy equipment from the truck down to the ground.
Liftgate service is often recommended for residential deliveries, especially if you do not have a forklift, tractor, loading dock, or other way to safely unload heavy equipment.
Some products may include liftgate service, while others may require an additional fee. Please review the product page or contact us if you are unsure whether liftgate service is needed for your order.
When is my credit card or account charged?
When your order is placed, your payment is authorized or processed right away.
You will receive an email confirmation after your order has been placed. If there are any issues with your order or payment, we will contact you as soon as possible.
What if the price becomes lower after I make a purchase?
Prices can change quickly due to manufacturer promotions, limited-time sales, flash sales, supplier updates, or changes outside of our control.
Because of this, we do not offer a price guarantee after a purchase has been made.
What if I receive a coupon code after I already made a purchase?
Coupon codes cannot be applied retroactively to an order that has already been placed.
Coupon codes are only valid for future orders and must be used at the time of checkout.
Does my log splitter come with hydraulic fluid?
Some log splitters include hydraulic fluid, but many do not.
Please review the specific product description for details on what is included with that model. The type of hydraulic fluid required can vary by manufacturer, so we always recommend following the manufacturer’s instructions.
One commonly used fluid for many log splitters is Dexron III ATF, but you should always verify the correct fluid type in the owner’s manual for your specific machine.
What are your business hours?
Our official business hours are:
Monday–Friday: 9:00 AM to 5:00 PM Pacific Time
We do our best to answer and return calls outside of regular business hours and on weekends when possible. If we miss your call, please leave a message and we will get back to you as soon as we can.
For the fastest response, we recommend sending us an email.
Do you charge sales tax?
Sales tax is charged where required by law.
If sales tax is not collected on your order, you may still be responsible for reporting and paying any applicable use tax according to your state or local laws. We recommend checking with your state or local tax authority if you have questions about your tax obligations.
Should I buy a used log splitter instead of a new one?
Buying a used log splitter can sometimes save money, but it also comes with risks.
Used log splitters are a lot like used vehicles. There may be some good deals available, but it can be difficult to know how well the machine was maintained, how heavily it was used, or whether hidden problems exist.
We generally recommend being cautious with homemade log splitters. While some may work fine, they can also raise concerns about safety, reliability, parts availability, and liability.
Rental stores are another place where used log splitters may be available. Many rental companies buy quality commercial-grade brands, but rental equipment often sees heavy use from many different operators. Even if the machine looks good, it may have experienced wear, misuse, or damage that is not immediately obvious.
If you decide to buy used, the best option is usually a recent, one-owner, lightly used log splitter that you can inspect in person. Look closely for leaks, frame damage, engine issues, hydraulic problems, worn hoses, and overall condition.
The downside to buying used is that you usually do not get a warranty, return option, or manufacturer support like you would with a new machine.
If you would rather compare new log splitters, Wood Splitter Direct can help you find a dependable machine that fits your needs and budget. Whether you need a compact electric splitter, a gas-powered model, or a heavy-duty commercial log splitter, we are happy to help you choose the right equipment.